Shipping & Delivery FAQ - Canada

All US orders are shipped via UPS and signature is not required. If you wish for your order to require a signature, please contact us immediately after placing your order to confirm if it can be accommodated - it is not guaranteed.

If you are purchasing a fragrance with us, your shipment method must be Ground due to UPS restrictions.

For Canada orders only, you have the option to select an authorized UPS Access Point for your order. By selecting this, you waive the liability of your order after it has left our warehouse.

Same Day Delivery is available for a $60.00 fee and ONLY for US clients within Manhattan on Monday through Friday, provided the order is placed before 11am EST.

Same Day orders are delivered between 2PM and 6PM EST and must be signed for upon delivery. If the driver is unable to obtain a signature, the order will return to our warehouse for a refund.

Purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.

We do not ship to Freight Forwarders, hotel locations, or any establishments at our discretion that may pose a risk to the security of the package.

For Canada orders only, you have the option to select an authorized UPS Access Point for your order. By selecting this, you waive the liability of your order after it has left our warehouse.

For security purposes, Christian Louboutin online orders are subject to a thorough address verification. Therefore, once an order has shipped we are unable to make changes to the delivery address. If the address contains an error, please contact Customer Service via phone at +1-888-856-8247, as soon as possible.

Order processing begins as soon as the order is submitted. All orders are subject to review and Christian Louboutin may request additional identification information, which may take up to 24-48 hours in addition to your shipping time.

We ship from the East Coast, so Ground shipments (3-8 business days) may take longer if you are on the West Coast.

A shipping confirmation will be sent via email, which will allow you to track your package once your order is dispatched from our warehouse.

If delivery of your order is unsuccessful, please contact us via phone at +1 888 856 8247 (1888-8LOUBIS), to arrange a will call at a local facility where you can pick up your package at a more convenient time.

Please note that the pick-up location is predetermined by the shipping address zip code and the package will only be held for 5 business days. UPS requires a government-issued photo ID that matches the name on the package.

If your package is sent back to us through UPS due to failed delivery attempts, we are more than happy to reship your package as a one-time courtesy. Should you need an address change or will call request prior to the reship please contact us via phone at +1 888 856 8247 (1888-8LOUBIS). Please note, we cannot confirm requested accommodations as this is dependent on UPS’s system. If the package is sent back to us a second time from UPS, we are unable to reship it again. The order will be fully refunded, and we are happy to assist in replacing the order should you wish to do so.

Christian Louboutin online boutiques only ship within the countries offered when selecting your region by clicking on the flag icon. All orders placed online within a selected region can only be billed and shipped to respective addresses; they cannot be processed internationally. All of our freestanding boutiques are able to ship domestically and to some countries internationally. Please use our Store Locator to find the boutique closest to you.